Refund policy

At Flamex Store, we value your satisfaction. If you’re not completely happy with your purchase, our 7-Day Return and Refund Policy is here to assist you.

1. Eligibility

  • All items purchased from Flamex Store are eligible for return within 7 days from the date of purchase.
  • Items must be in their original condition, unused, and with all tags and labels attached.
  • Items damaged due to misuse, neglect, or accidents are not eligible for return.

2. Return Process

  • To initiate a return, please contact our customer support team within 7 days of your purchase.
  • You will be provided with a return authorization number and detailed instructions.
  • Return the item(s) to the address provided, including the return authorization number and a copy of your original order confirmation.
  • Shipping costs for returns are the responsibility of the customer unless the item is defective or the wrong item was shipped.

3. Refunds

  • Refunds will be processed within 5-10 business days of receiving the returned item(s).
  • Refunds will be issued to the original method of payment.
  • Shipping costs will not be refunded unless the item is defective or the wrong item was shipped.
  • Any applicable taxes will be refunded based on the original purchase price.

4. Exchanges

  • If you wish to exchange an item for a different size or color, please contact our customer support team within 7 days of your purchase.
  • Exchanges are subject to availability.
  • If the exchange item has a different price, the difference will be refunded or charged accordingly.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact our customer support team immediately.
  • We will arrange for a replacement or refund at no additional cost to you.

6. Exceptions

  • Certain items, such as personalized or custom-made products, may not be eligible for return or exchange.
  • Please refer to the product description for specific return policies.

7. Contact Information

For any questions or to initiate a return, please contact our customer support team at 03492533844 or via email at flamexstore88@gmail.com.

Thank you for choosing Flamex Store! We appreciate your business and are here to help you.